Here’s how to send us documents online

If you just need to give us proof of income, click the button below.

Otherwise, work your way through these three simple steps – it just takes a few minutes!

1

Pick

the documents you want to use

2

Tell us

the device you’re on (mobile, tablet, computer)

3

Use

our tips to send your documents

Start by picking the documents you want to use

Click on all documents you can give us to prove your name:

Document key

UK
UK
Non UK
Non UK

Driving Licence

UK

A current UK photo driving licence.

Passport

UK

A current UK passport.

Biometric residence permit

UK

A current permit from the UK Home Office.

Driving Licence

Non UK

A current photo driving licence from the EU, Liechtenstein, Norway or Switzerland.

Passport

Non UK

A current photo passport from another country. You might also need a Visa.

National Identity Card

Non UK

A current photo identity card from the EU, Liechtenstein or Switzerland.

Now click on all documents you can give us to prove your current address:

Utility bill

An energy, water, home phone or internet bill from the past 3 months.

Financial statement

A bank, building society or credit card statement from the past 3 months.

Mortgage statement

An yearly mortgage statement from the past 12 months.

Insurance certificate

A current annual policy for home, vehicle, pet, travel or mobile insurance.

Benefits/State Pension

A Local Authority letter about your benefits, or a Pension Service letter.

Tax correspondence

A tax letter from HMRC or a Council Tax bill.

Proof of income

Let’s see what you need to give us.

Employed and paid monthly or 4 weekly

If you get paid monthly or 4 weekly, we need your wage slips for the past 3 months.

Employed and paid weekly

If you get paid weekly, we need your wage slips for the past 4 weeks.

Employed and paid fortnightly

If you get paid fortnightly, we need your last 4 wage slips.

Retired

If you’re retired, we need a copy of your most recent award letter from either:

  • The Department of Work and Pensions (DWP)
  • Your private pension provider

Self employed

If you’re self employed, we need your audited accounts for the past 3 years.

If you don’t have accounts, we’ll take your last 3 years of:

  • SA302s
  • Tax returns
  • Tax overviews

All 3 of these are required.

Thanks! Now tell us the device you’re on.

Select the device you’re using, so we can give you the right instructions.

Mobile

Tablet

Desktop computer

  • Sending document

    Now we’ll take a copy of your document(s). Have a look at the tips below to get the clearest pictures.

  • Driving Licence (UK)

    If you’re using your Driving Licence as ID, check:

    • The licence is from the UK
    • It’s in-date and signed
    • You can give us images of both the front and back of the licence
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Passport (UK)

    If you’re using your Passport as ID, check a couple of things first:

    • It needs to be current and signed by you
    • Your photo, name, date of birth, signature, passport number, expiry date and country of issue are clear
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Biometric residence permit

    If you’re using your Biometric residence permit as ID, check a few things first:

    • It needs to be current and signed by you
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Driving Licence (non UK)

    If you’re using your Driving Licence as ID, check

    • The licence is from the EU, Liechtenstein, Norway or Switzerland
    • It’s in-date and signed
    • You can give us images of both the front and back of the licence
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Passport (non UK)

    If you’re using your Passport as ID, check a couple of things first

    • It needs to be current and signed by you
    • Your photo, name, date of birth, signature, passport number, expiry date and country of issue are clear
    • The VISA or other authority to stay in the UK needs to be current and you can give us images of both the front and back
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • National Identity card

    If you’re using your National Identity card, check a few things first:

    • It needs to be current and signed within the signature box by you
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Utility bill

    To use your Utility bill as ID, they’ll need to be:

    • Suitable bills are gas, electricity, water, landline services or a local authority tax bill or payment book for the current year
    • The bill was issued in the last 3 months
    • Your name and address is clearly shown on the bill

    Important: We cannot accept mobile phone or internet service bills. If you’re submitting a local authority tax bill or payment book, we cannot accept documents with amendments, reminder letters or non-payment notifications.

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Financial statement

    To use your Financial statement as ID, check:

    • It’s issued within the last 3 months
    • It shows your name and address
    • It shows transaction history

    Important: We can’t accept statements that you’ve printed off yourself or store card statements. If you’re providing an annual mortgage statement, then it must have been issued within the last 12 months.

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Mortgage statement

    To use your Mortgage statement as a valid form of ID, check:

    • It’s issued within the last 12 months
    • It shows your name and address
    • It shows transaction history

    Important: We can’t accept statements that you’ve printed off yourself or store card statements.

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Insurance certificate

    To use your Insurance certificate as ID, check:

    • Suitable insurance certificates are for your property – buildings or contents cover, your vehicle, your pet, your mobile phone or your travel
    • It’s issued within the last 12 months
    • It shows your name and address
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Benefits/State Pension

    To use your benefits letter as address identification:

    • Your letter needs to show current entitlement to State or Local Authority funded benefit such as Benefits Agency, Universal Credit, or Housing Benefits
    • It’s issued within the last 3 months
    • It shows your name and address
    • The letter needs to refer to benefits/pensions currently being paid
    • The letter shows current entitlement to State Pension, issued by the Pension Service in the last 12 months

    Important: We cannot accept letters about one off payments such as winter fuel allowance

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Tax correspondence

    To use you’re a Tax correspondence as address identification, check:

    • Suitable tax correspondences are Notification of Tax Code, Working Family Tax Credit letter, Tax Credit Award or Statement of Account
    • It’s issued within the last 6 months
    • It shows your name and address, National Insurance Number or Tax Reference
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Retired

    If you’re retired, we need a copy of your most recent award letter from either:

    • The Department of Work and Pensions (DWP):
    • Your private pension provider
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Self employed

    If you’re self employed, we need your audited accounts for the past 3 years.

    If you don’t have accounts, we’ll accept your last 3 years of:

    • SA302s
    • Tax returns
    • Tax overviews

    All 3 of these are required.

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Driving Licence (UK)

    If you’re using your Driving Licence as ID, check:

    • The licence is from the UK
    • It’s in-date and signed
    • You can give us images of both the front and back of the licence
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Passport (UK)

    If you’re using your Passport as ID, check a couple of things first:

    • It needs to be current and signed by you
    • Your photo, name, date of birth, signature, passport number, expiry date and country of issue are clear
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Biometric residence permit

    If you’re using your Biometric residence permit as ID, check a few things first:

    • It needs to be current and signed by you
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Driving Licence (non UK)

    If you’re using your Driving Licence as ID, check

    • The licence is from the EU, Liechtenstein, Norway or Switzerland
    • It’s in-date and signed
    • You can give us images of both the front and back of the licence
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Passport (non UK)

    If you’re using your Passport as ID, check a couple of things first

    • It needs to be current and signed by you
    • Your photo, name, date of birth, signature, passport number, expiry date and country of issue are clear
    • The VISA or other authority to stay in the UK needs to be current and you can give us images of both the front and back
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • National Identity card

    If you’re using your National Identity card, check a few things first:

    • It needs to be current and signed within the signature box by you
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Utility bill

    To use your Utility bill as ID, they’ll need to be:

    • Suitable bills are gas, electricity, water, landline services or a local authority tax bill or payment book for the current year
    • The bill was issued in the last 3 months
    • Your name and address is clearly shown on the bill

    Important: We cannot accept mobile phone or internet service bills. If you’re submitting a local authority tax bill or payment book, we cannot accept documents with amendments, reminder letters or non-payment notifications.

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Financial statement

    To use your Financial statement as ID, check:

    • It’s issued within the last 3 months
    • It shows your name and address
    • It shows transaction history

    Important: We can’t accept statements that you’ve printed off yourself or store card statements. If you’re providing an annual mortgage statement, then it must have been issued within the last 12 months.

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Mortgage statement

    To use your Mortgage statement as a valid form of ID, check:

    • It’s issued within the last 12 months
    • It shows your name and address
    • It shows transaction history

    Important: We can’t accept statements that you’ve printed off yourself or store card statements.

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Insurance certificate

    To use your Insurance certificate as ID, check:

    • Suitable insurance certificates are for your property – buildings or contents cover, your vehicle, your pet, your mobile phone or your travel
    • It’s issued within the last 12 months
    • It shows your name and address
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Benefits/State Pension

    To use your benefits letter as address identification:

    • Your letter needs to show current entitlement to State or Local Authority funded benefit such as Benefits Agency, Universal Credit, or Housing Benefits
    • It’s issued within the last 3 months
    • It shows your name and address
    • The letter needs to refer to benefits/pensions currently being paid
    • The letter shows current entitlement to State Pension, issued by the Pension Service in the last 12 months

    Important: We cannot accept letters about one off payments such as winter fuel allowance

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Tax correspondence

    To use you’re a Tax correspondence as address identification, check:

    • Suitable tax correspondences are Notification of Tax Code, Working Family Tax Credit letter, Tax Credit Award or Statement of Account
    • It’s issued within the last 6 months
    • It shows your name and address, National Insurance Number or Tax Reference
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Retired

    If you’re retired, we need a copy of your most recent award letter from either:

    • The Department of Work and Pensions (DWP):
    • Your private pension provider
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Self employed

    If you’re self employed, we need your audited accounts for the past 3 years.

    If you don’t have accounts, we’ll accept your last 3 years of:

    • SA302s
    • Tax returns
    • Tax overviews

    All 3 of these are required.

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Driving Licence (UK)

    If you’re using your Driving Licence as ID, check:

    • The licence is from the UK
    • It’s in-date and signed
    • You can give us images of both the front and back of the licence
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Passport (UK)

    If you’re using your Passport as ID, check a couple of things first:

    • It needs to be current and signed by you
    • Your photo, name, date of birth, signature, passport number, expiry date and country of issue are clear
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Biometric residence permit

    If you’re using your Biometric residence permit as ID, check a few things first:

    • It needs to be current and signed by you
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Driving Licence (non UK)

    If you’re using your Driving Licence as ID, check

    • The licence is from the EU, Liechtenstein, Norway or Switzerland
    • It’s in-date and signed
    • You can give us images of both the front and back of the licence
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Passport (non UK)

    If you’re using your Passport as ID, check a couple of things first

    • It needs to be current and signed by you
    • Your photo, name, date of birth, signature, passport number, expiry date and country of issue are clear
    • The VISA or other authority to stay in the UK needs to be current and you can give us images of both the front and back
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • National Identity card

    If you’re using your National Identity card, check a few things first:

    • It needs to be current and signed within the signature box by you
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Utility bill

    To use your Utility bill as ID, they’ll need to be:

    • Suitable bills are gas, electricity, water, landline services or a local authority tax bill or payment book for the current year
    • The bill was issued in the last 3 months
    • Your name and address is clearly shown on the bill

    Important: We cannot accept mobile phone or internet service bills. If you’re submitting a local authority tax bill or payment book, we cannot accept documents with amendments, reminder letters or non-payment notifications.

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Financial statement

    To use your Financial statement as ID, check:

    • It’s issued within the last 3 months
    • It shows your name and address
    • It shows transaction history

    Important: We can’t accept statements that you’ve printed off yourself or store card statements. If you’re providing an annual mortgage statement, then it must have been issued within the last 12 months.

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Mortgage statement

    To use your Mortgage statement as a valid form of ID, check:

    • It’s issued within the last 12 months
    • It shows your name and address
    • It shows transaction history

    Important: We can’t accept statements that you’ve printed off yourself or store card statements.

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Insurance certificate

    To use your Insurance certificate as ID, check:

    • Suitable insurance certificates are for your property – buildings or contents cover, your vehicle, your pet, your mobile phone or your travel
    • It’s issued within the last 12 months
    • It shows your name and address
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Benefits/State Pension

    To use your benefits letter as address identification:

    • Your letter needs to show current entitlement to State or Local Authority funded benefit such as Benefits Agency, Universal Credit, or Housing Benefits
    • It’s issued within the last 3 months
    • It shows your name and address
    • The letter needs to refer to benefits/pensions currently being paid
    • The letter shows current entitlement to State Pension, issued by the Pension Service in the last 12 months

    Important: We cannot accept letters about one off payments such as winter fuel allowance

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Tax correspondence

    To use you’re a Tax correspondence as address identification, check:

    • Suitable tax correspondences are Notification of Tax Code, Working Family Tax Credit letter, Tax Credit Award or Statement of Account
    • It’s issued within the last 6 months
    • It shows your name and address, National Insurance Number or Tax Reference
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Retired

    If you’re retired, we need a copy of your most recent award letter from either:

    • The Department of Work and Pensions (DWP):
    • Your private pension provider
    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue
  • Self employed

    If you’re self employed, we need your audited accounts for the past 3 years.

    If you don’t have accounts, we’ll accept your last 3 years of:

    • SA302s
    • Tax returns
    • Tax overviews

    All 3 of these are required.

    passport-tick

    Here are a few tips for getting the best photo:

    • Take your photo in a well-lit room
    • Don't use flash and make sure everything is in focus
    • Make sure you get it all in the frame – don’t cut any details out of the picture.
    • Include the signature
    • Hold the camera in portrait or landscape directly above your document
    passport-cross

    How not to take the shot:

    • Don’t take your picture at an angle
    • Make sure you get the full card in the frame
    • Avoid low light and fuzzy images
    • If it's out of focus please re-take
    • Photo taken – ready for document

    • Continue