How can we help

Call the team at B 24 hours a day, 7 days a week.

In the UK? Call us for free on: 0800 121 7365

Or if you're abroad: +44 141 221 7300

Top questions people ask us


Prefer to chat to someone?Prefer to drop us a line on Facebook Messenger? No problem.

Whatever the question, launch the live chat tool and talk to the Team at B.The team at B can’t chat about any personal account stuff, so please don’t tell us your card details, account number, etc. If you need to talk about those type of things, give us a call on 0800 121 7365.

Spotted something phishy?

Had an email from B and want to be sure it’s legit? Here’s how to tell who it’s really from.

B’s guide to email

Stuck using the app?

If you’re stuck with something within your B app, all the help you need is in the app. Just touch ’help’ in the menu.

Has B let you down?

If something’s gone badly wrong for you, the team will do everything they can to try and fix it.

Make a complaint
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