What to look out for in your inbox

Although there’s a few ways for you to get in touch with B, when B needs to contact you it will usually be by email. And while phishing and other email fraud is still relatively rare, it’s good to know what to look out for before you open or respond to an email. Here are B’s tips for spotting a scam.

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Before you open an email

Read the subject line. Be wary of subject lines that say things like ‘There is a secure message waiting for you’, ‘Security alert’, or ‘System upgrade’. B wouldn’t email you about those, so something’s not right.

See how they’ve addressed you. If the email doesn’t address you by name (i.e. it says something like ‘Dear Customer’ instead) that could be a dodgy sign. If you can, turn on email preview mode so you can see this bit before you actually open the email.

Check the email address. Is the address the same as the one B usually contacts you through, or does it look slightly wrong or different?

If you do open the email

If you do happen to open a scam email, don’t panic. It’s highly unlikely that just opening the email will put your device or personal information at risk. The real problems can happen if you click on something within the email itself, so here are some things to steer clear of.

Keep your personal information personal. B will never (ever) email you asking you to ‘Verify your account or password’ or ‘Update your security details’, so definitely don’t click on any links or buttons that ask you to.

Don’t be rushed. Be suspicious of messages that try to scare you with timescales. If you see anything like ‘URGENT: respond within 48 hours’ then it’s probably a scam.

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Reporting scam emails

If you have received a fraudulent or suspicious email claiming to be from the Bank please do not respond to it and forward the email to us at reportphishing-cb@cbonline.co.uk (please note no acknowledgement will be sent). All emails received will be shared with a third party who deliver a Phishing Detection and Takedown Service and ensure you are provided with the best service. As such, we kindly request that you do not include any personal information when forwarding any emails.

Remember – never click on attachments or follow any links contained in suspicious emails.

How to tell when an email’s really from B

So, there’s the whole ‘make sure it’s addressed to your real name’ thing that’s already been talked about (worth saying twice though because it’s important). And there are a couple of other things too.

You should see the last part of your postcode in the security information. No B email will ever include a login link or ask you for account or card details, your PIN, login details or password.

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A bit about opting out

You registered your email address when you opened your account, and it’s B’s policy never to share it with anyone else. But if you’d rather opt out of emails you can click on the unsubscribe link at the bottom of any email from B.

Ramp up your online security

You should also keep your operating system, firewall and anti-virus software up to date.