How can we help

Thanks for the message

It's been passed on to the team at B, and someone will call you at the time you asked for.

Speak soon!

Please complete all the fields to send us your message.

Our Agents can only answer general enquiries, so please do not disclose your card details , account, password, or personal details in your enquiry.

Your data is collected only for the purpose of dealing with your enquiry.

A full description of how and for what purposes your information may be processed, plus further details of how your information is held by fraud prevention agencies, can be found in our Use of Personal Information statement within our Fair Processing Notice.

Sending information by email is not a secure method of transferring information and confidentiality cannot be guaranteed.


Prefer to chat to someone?Prefer to drop us a line on Facebook Messenger? No problem.

Whatever the question, launch the live chat tool and talk to the Team at B.The team at B can’t chat about any personal account stuff, so please don’t tell us your card details, account number, etc. If you need to talk about those type of things, give us a call on 0800 121 7365.

Spotted something phishy?

Had an email from B and want to be sure it’s legit? Here’s how to tell who it’s really from.

B’s guide to email

Stuck using the app?

If you’re stuck with something within your B app, all the help you need is in the app. Just touch ’help’ in the menu.

Has B let you down?

If something’s gone badly wrong for you, the team will do everything they can to try and fix it.

Make a complaint
Chocolate Bunnies