Need to make a complaint?
Complaints about B are handled by the teams at Clydesdale Bank and Yorkshire Bank. They’ll oversee everything to find the best solution.
Other ways to complain
Call the team at B 24 hours a day, 7 days a week.
In the UK? Call us for free on: 0800 121 7365
Or if you’re abroad: +44 141 221 7300
You can call the Customer Assist Team on 0800 055 6655 between 8am – 6pm, Monday to Friday*, write to: Customer Assist Team, 1st Floor, Guildhall, 57 Queen Street, Glasgow, G1 3ER or email firstname.lastname@example.org
Just to note though that sending information by email isn’t a secure way of transferring information, so confidentiality can’t be guaranteed. The team will only email you back if you’ve specifically asked them to.
*Some phone and internet banking services may be temporarily unavailable during periods of routine maintenance.
What to do if we can’t reach an agreement
The Financial Ombudsman Service is an independent organisation that helps resolve complaints that customers and financial institutions haven’t been able to resolve themselves. If you're not satisfied with our response, or if we've been unable to resolve your complaint within eight weeks, you can refer the matter to The Financial Ombudsman Service.
You can contact them in writing at Financial Ombudsman Service, Exchange Tower, London, E14 9SR, by phone on 0800 023 4567 and email at email@example.com
Or go to their website www.financial-ombudsman.org.uk (opens in a new window)
Complaints about online sales and services
If your complaint relates to a product or service you bought online after 15 February 2016, you can use the European Commission’s Online Dispute Resolution platform (ODR platform). This platform will ultimately re-direct your complaint to the Financial Ombudsman Service, so you might prefer to contact them directly in the first place.