Supporting the needs of all our customers

If you have a current account with us, this table shows the key ways of supporting you when you need us.

How we can help you if you are experiencing money worries

Dealing with the unexpected
  • • Our staff are trained to support anyone having money worries and will refer you to one of our specialist teams if needed.
Contact details
  • • Whether it’s a change in circumstances or something else, there are steps you can take to make things better. We’ve got a free budgeting tool to help you understand your finances better, and other financial planning tools available on our website.
Understanding your finances
  • • If you have an arranged overdraft, the B current account gives you a grace period of 2 working days per calendar month before you’re charged a planned borrowing fee. We’ll send you a text when you enter the grace period.
Arranged overdrafts
Additional help and support
  • • We have a Financial Care Team who are experienced in working with people who have money worries. They’ll work with you to find a solution that works for your situation. They’ll also let you know about independent debt counselling specialists who can help you manage your arrangements with different companies and find other sources of support if needed.
Money worries
  • • Access self-help information on our Clydesdale Bank website, including a free budgeting tool and details of external organisations who may be able to provide extra support.
Independent advice

How we can help you deal with a major life event

Contacting us
  • • We’re available 24/7 by telephone to provide support for you and will refer you to our specialist teams where appropriate.
Contact details
  • • We’re available on online chat (8am-8pm Monday to Friday, 9am-5pm Saturday, and 10am-5pm Sunday) to provide support and refer you to our specialist teams where appropriate.
Contact details
  • • Our Clydesdale Bank branch staff can provide support for you and will refer you to our specialist teams where appropriate. Just write to or visit a convenient branch.
Branch locator
Specialist support
  • • We’re available 24/7 by telephone to provide support for you and will refer you to our specialist teams where appropriate.
Contact details
  • • We’re available on online chat (8am-8pm Monday to Friday, 9am-5pm Saturday, 10am-5pm Sunday) to provide support and refer you to our specialist teams where appropriate.
Contact details
  • • Our Clydesdale Bank branch staff can provide support for you and will refer you to our specialist teams where appropriate. Just write to or visit a convenient branch.
Branch locator
Bereavement
  • • Our Bereavement Services team provide support for deceased customer accounts. They can also support you to manage your finances following the loss of a loved one. You can contact them online, by telephone or through one of our Clydesdale Bank branches.
Bereavement support
  • • Our Bereavement Support Guide helps you understand how we deal with the accounts we hold, how to manage the estate, and helps answer your immediate questions.
Bereavement support guide
Other life events
  • • We’re available 24/7 by telephone to provide support for you and will refer you to our specialist teams where appropriate.
Contact details
  • • We’re available on online chat (available 8am-8pm Monday to Friday, 9am-5pm Saturday, 10am-5pm Sunday) to provide support and refer you to our specialist teams where appropriate.
Contact details
  • • Our Clydesdale Bank branch staff can provide support for you and will refer you to our specialist teams where appropriate. Just write to or visit a convenient branch.
Branch locator

How we can help you manage your day-to-day money better

Helping you understand your money
  • • Our B app provides tools to help you take control and understand your money better. These include budgeting, savings pots and goals, transaction tagging and funds sweeping.
Understand & control your money
  • • Our B app's projections feature uses everything it knows about your spending to predict how your end of month balance might look.
Projections
  • • We provide information and guidance to help you understand our personal current accounts. You can access this on the Clydesdale Bank website, in our branches, or by talking to a member of staff.
Clydesdale Bank personal current accounts
Helping you develop your financial skills
  • • We have interactive guides on our website with tips to help manage your finances and get financially fit.
Guides to help you manage your finances
  • • Our mobile, telephone and internet banking allow you to keep track of your spending 24/7.
  • • You can set up text alerts to your mobile to let you know when your balance falls below a certain amount or when you’re using an unarranged overdraft. to help avoid or reduce charges.

Support you may find useful if you have a disability or a physical or mental health condition

Accessing cash
  • • All Clydesdale Bank and B ATMs have audio capability to guide blind and partially sighted customers through the choices and information on the screen.
ATM locator
  • • For day-to-day banking transactions, you can visit a Clydesdale Bank branch or use an ATM. You can also pop into your nearest Post Office.
Ways of banking – branch, ATM, Post office
  • • There are options for you to provide authority for someone else to access cash on your behalf.
Third party access
Using your account
  • • We have a variety of support options available if you need help with your day-to-day banking.
Accessibility & disability support
  • • We offer mobile, internet & telephone banking which provide secure 24-hour access to your account. You can also visit one of our Clydesdale Bank branches.
  • • You can make contactless payment transactions with our debit or credit cards, Apple Pay or Android Pay.
Contactless payments
Accessing information
  • • We've developed our website to make it as accessible as possible – it supports a range of helpful tools such as screen readers, speech packages and screen magnifiers.
Website accessibility
  • • We've developed our mobile banking app to make it more secure. This includes faster log in with fingerprint and face ID for compatible mobiles.
  • • We can make your statements or documentation available in larger print, braille or audio format.
Accessibility & disability support
Allowing someone else to help you use your account
  • • We have a range of short and long-term solutions to allow someone else to help you use your account, including internal third-party mandate, power of attorney and guardianship order.
Third party access
Ways to interact with us
  • • You can interact with us through internet & telephone banking or by visiting one of our Clydesdale Bank branches.
  • • We can offer longer appointment times if required.
  • • For customers who use British Sign Language we offer the SignVideo service. This connects you directly to our Contact Centre team who will deal with your call or transfer you to the appropriate specialist team.
SignVideo

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.